The online sales site www.bellamediterranea.com is managed by the company Bella Mediterranea, whose head office is located at 2, Rue Coysevox, 69001 Lyon, registered in the Vienna Trade and Companies Register under number 92913891500012.

It is previously specified that these conditions govern the sales of its products by Bella Mediterranea to any natural or legal person making a purchase via the website www.bellamediterranea.com , hereinafter referred to as “the CLIENT”.

These General Conditions of Sale, together with the order form and the order confirmation, constitute the sales contract between Bella Mediterranea and the CUSTOMER relating to the sale of the products ordered.

Any order placed on the website www.bellamediterranea.com requires that the CUSTOMER accepts in advance and without reservation the General Conditions of Sale in their entirety.

In the event of disagreement with the terms and conditions of the General Conditions of Sale, the CUSTOMER must not use the Website.

Bella Mediterranea reserves the right to adapt or modify its General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to the adaptations or modifications.

In the event of modification, the General Conditions of Sale applicable to the CUSTOMER's order are those which were online, and which the CUSTOMER accepted on the day the order was placed.

Article 1 – Definitions

The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether they are used in the singular or the plural).

• General Conditions of Sale: means this document, i.e. the terms and conditions applicable in the relations between Bella Mediterranea and the CUSTOMER.
• Order: means the CUSTOMER's purchase order for one or more Product(s) or Service(s) placed using the Website www.bellamediterranea.com or via Customer Service.
• Website: means the website accessible at the address www.bellamediterranea.com
• Product: means a product or Service offered for sale on the Website www.bellamediterranea.com
• CUSTOMER: means a natural or legal person, consumer, who uses the Website www.bellamediterranea.com and acquires one or more Product(s), for his/her personal needs, having previously adhered to the General Conditions of Sale.

Article 2. Purpose

These General Conditions of Sale aim to define the contractual relations between Bella Mediterranea and the CUSTOMER and the conditions applicable to any purchase made through the website www.bellamediterranea.com.

By accepting these General Conditions of Sale, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your care to purchase on this online sales site.

Use of our products for any illegal or unauthorized purpose is prohibited.

Bella Mediterranea reserves the right to modify these General Conditions of Sale at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, the applicable conditions will be those in force on the date of the order by the CUSTOMER.

Article 3. Rates

The prices listed on the product sheets in the online catalog are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.

Bella Mediterranea reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the CUSTOMER.

The products remain the property of www.bellamediterranea.com until full payment of the price by www.bellamediterranea.com.

Products on promotion will be indicated by a "PROMOTION" sticker or by a crossed out Price, our promotions are valid within the limit of available stocks at the time of ordering and during the display period.

For CUSTOMERS outside Metropolitan France, www.bellamediterranea.com is required, in accordance with current law, to charge VAT on orders shipped to most countries in the European Union.

For CUSTOMERS outside the European Union and DOM-TOM, orders are not subject to VAT, but may be subject to local taxes and customs duties in force in the country of receipt. These duties and sums are not the responsibility of www.bellamediterranea.com. They are the responsibility of the CUSTOMER.

Warning: Any inaccurate information provided by the CUSTOMER for the purpose of evading VAT may result in civil fines and criminal prosecution.

The prices of the Products indicated on the site www.bellamediterranea.com do not include processing and shipping costs which are charged in addition to the price of the Products purchased and according to the total amount of the order.

Article 4. Order

The contractual information is presented in French and will be the subject of a confirmation repeating this contractual information at the latest at the time of delivery. Bella Mediterranea reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

To order Products on the Website www.bellamediterranea.com, the CUSTOMER must create an account by providing the information required in the registration form.

For this purpose, the CUSTOMER declares to provide complete, non-erroneous personal information of a nature to allow for the precise identification of the CUSTOMER in any situation. Any fanciful or slanderous personal information is likely to result in the closure of the CUSTOMER's account and the cancellation of the Order.

The account creation section is accessible directly from the main menu bar. At each visit, the CUSTOMER, if he wishes to order or consult his account (order status, personal information, etc.), must identify himself using this information.

Article 5. Payment

The price of the Products and the costs of logistical preparation and delivery are payable in full by the CUSTOMER at the time the Order is placed.

The website www.bellamediterranea.com may offer the Customer the option of paying for their order using a choice of different payment methods:

• By credit card:
• After choosing the credit card payment method, the Customer is redirected to the secure interface of the payment system in order to securely enter their personal credit card details. If the payment is accepted, the order is registered and the contract definitively formed. Payment by credit card is irrevocable.

Article 6. Right of Withdrawal

In accordance with article L121-21 of the Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty.

The products must be returned in their original packaging, without having been used, accompanied by the initial signed delivery note. The return costs are the responsibility of the Customer.

Article 7. Delivery

Delivery of the Products will take place, after registration of the payment of the Order, to the delivery address indicated by the CUSTOMER during the placing of the Order. An email will be sent to the CUSTOMER to inform of the shipment of the Products. The CUSTOMER has the option of choosing between different means of delivery.

Shipping costs are calculated according to the delivery method chosen (home, relay point, post office, etc.), the weight of the package and the destination.

Delivery times are given for information purposes only. If they exceed thirty days from the order, the sales contract may be terminated and the Customer reimbursed.

Article 8. Warranty

All products offered by the company Bella Mediterranea on the site www.bellamediterranea.com benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code.

In the event of non-conformity of a product sold, it may be returned to the company Bella Mediterranea which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by email to the following address: contact@bellamediterranea.com, within thirty days after delivery.

Article 9. Liability

Bella Mediterranea has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. Bella Mediterranea cannot be held liable for any inconvenience or damage inherent in the use of the Internet, including loss of data, intrusion, viruses, service interruption, and other involuntary problems, or any event qualified as force majeure, in accordance with case law.

The computerized records stored in Bella Mediterranea's information systems under reasonable security conditions will be considered as proof of communication, orders and payments between Bella Mediterranea and the Customer.

Article 10 - Security

The site www.bellamediterranea.com is subject to a security system: the SSL encryption process has been adopted but all scrambling and encryption processes have also been reinforced to protect as effectively as possible all sensitive data linked to means of payment.

Article 11 - Intellectual property

All texts, comments, works, illustrations and images reproduced on the site www.bellamediterranea.com are reserved under copyright and intellectual property law and for the entire world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the site www.bellamediterranea.com is strictly prohibited whether in the form of a photo, logo, visual or text.

Article 12. Personal data

All data you provide on the website www.bellamediterranea.com are in order to be able to process your orders.

Under Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, you have the right to rectify, consult, modify and delete the data you have communicated to us with the seller. This right can also be exercised online.

Article 13. Mediation of consumer disputes

In accordance with the provisions of the Consumer Code concerning consumer disputes, the customer has the right to use the mediation service offered by Bella Mediterranea free of charge.

The proposed consumer mediator is https://www.cnpm-mediation-consommation.eu/

This mediation system can be contacted by:

• electronically: https://www.cnpm-mediation-consommation.eu/contact-mediationconso-art-35.html

In accordance with Article L612-2 of the Consumer Code, one of the prerequisites for the examination of the dispute by the mediator is the following: the consumer must prove that they have previously attempted to resolve their dispute directly with Bella Mediterranea customer service, by submitting a complaint by postal address or email according to the terms defined in Article 16.

Article 14. Force majeure

The performance by Bella Mediterranea of ​​all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which hinders or delays its performance.

The following are considered as such, in particular, but not limited to, war, riots, insurrection, social unrest, strikes of all kinds.  

Bella Mediterranea will inform CUSTOMERS of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the CUSTOMER will have the option of canceling the current order, and the price of the Products ordered and the delivery costs paid will then be refunded.

Article 15. Applicable laws and competent jurisdictions

The General Terms and Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is authentic. In the event of a difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the CUSTOMER will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other advisor of his choice.

Article 16. Customer Service

For any information or questions about an order, customer service is at your disposal:

• By phone: 0661851640
• By email: contact@bellamediterranea.com
• Postal address: 2, Rue Coysevox, 69001 Lyon